Q: What is capitalized in my temporary password?
A: First letter capitalized, second letter lowercase, then last six digits of your SSN/TIN. (ex. if the name listed on your print statement/eStatement is John Smith, then your password would be Jo123456, see below for sample visual).
Q: Can I change password after initial setup? How?
A: Yes, you can change UserID/PW in Settings Widget > Security tab.
Q: What are the requirements for the new password so I can think about one in advance? Length, upper/lower, numeric, special characters?
A: Must be between 8-15 characters and include uppercase letters, lowercase letters and numbers.
Q: Is Two-factor authentication available on the upgraded online banking system?
A: Yes. Settings widget > Security tab.
Q: When logging in to the new online banking system, will I still have the option to choose ‘personal’ or ‘public’ device?
A: Yes. You will have the ability to tell the system to remember the devices you choose. We highly recommend only remembering your personal devices for security.
Q: What if I have 2 separate accounts? How will I get a temporary password to log in to the second account’s online banking?
A: The upgraded system is person-centric, which means you will have only one login and be able to view all of your accounts from that one login. Therefore, only one temporary password is needed.
Q:If you have multiple separate checking and savings accounts with different logins - will they remain separate after the upgrade?
A: In online banking, they will all
be viewable under one login as long as you are the primary or the joint on the account.