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Upgraded Online Banking Webinar

Join us to learn about your upgraded online banking system. Register for any of the webinars we have available.
 

Banking at the speed of life.


 


At Deer Valley Credit Union, we prioritize member service and providing you with advanced banking solutions. In a world that is moving faster than ever before, our goal is to deliver solutions that are in step with the way people live and work, today.  Financial services at the “speed of life.”

We are upgrading our current banking system to a new, smarter technology that offers enhanced products and services with more flexibility and control for you. It is designed to give you, our members, an even stronger foundation for your financial well-being and simplify the way you bank.

This significant update allows us to operate more efficiently and as a result, we can spend more time and resources serving you- our member owners.

  • SECURITY: Enhanced security features will continue to keep you at the forefront of safety.
  • CONVENIENCE: You have easier access to your accounts and can expect faster service.
  • VALUE: You can get even more personalized service and more financial opportunities.
 

NOTE: Please pay special attention to all communications you may receive from us, as we want you to be informed every step of the way. All notices regarding the upgrade are clearly indicated in the subject line. This will help to separate upgrade notices from other communications you may receive from us. Thank you.


Plan ahead

  • Make note of upgrade weekend and availability of systems.
  • Access your accounts, pay bills or review your balances before the weekend.
  • Download copies of any cleared checks or statements that you may need prior to the upgrade weekend.
 

Questions or concerns? Please contact us.

Phone: 602.375.7300 or 800.579.5051
Email: info@dvcu.org
 

System Upgrade Weekend: July 31 - August 2, 2020

The system upgrade involves some services being unavailable during upgrade weekend. We understand this will cause inconvenience and we are working diligently to ensure that interruption is minimal for all of our members. We will provide consistent updates so you are informed about the ways you will be affected.

Everyone at Deer Valley Credit Union has been working hard to ensure a smooth transition for our members. You can rest assured that we have exercised due diligence throughout the system upgrade process to ensure all member data and assets are safe and secure. Safeguarding your privacy and protecting your financial well-being has always been, and will always be, our top priority.
 

Key information for System Upgrade Weekend
 

  • Debit and credit cards will continue to work as usual.
  • ATMs will be available (balance inquiry not available).
  • All branches and the Solution Center will be closed, per our usual branch hours.
  • Online and mobile banking will not be available after 8:00 a.m. MST on July 31, 2020 through 8:00 a.m. MST on August 3, 2020.
  • Phone banking will not be available after 8:00 a.m. MST on July 31, 2020 through 8:00 a.m. MST on August 3, 2020.
 

How to Access the Upgraded System

Beginning August 3, 2020, you will be able to log in to the upgraded system with your current username and your first time password will be an uppercase first letter and a lowercase second letter of the name listed on your statements/eStatements along with the last 6 digits of your Social Security number (ex. if the name listed on your print statement/eStatement is John Smith, then your password would be Jo123456, see below for sample visual). You will then be required to create your new password.
 
Member-Statement-(3).png
 

Expect Some Things to Look Different

As you probably expect with any upgrade, some things will look different. Your member number may be different, your statements will have a new appearance and online banking as well as mobile banking will have a completely new, user-friendly  experience.

Please see the schedule below for upgrade weekend.
 

Upgrade Weekend 

Friday, July 31, 2020

Saturday, August 1, 2020

Sunday, August 2, 2020

Monday, August 3, 2020

Branches Open: 9 a.m. - 6 p.m. Closed Closed Open: 9 a.m. - 5 p.m.
Bill Pay Unavailable1 Unavailable Unavailable Available2
DVCU ATMs Available3 Available3 Available3 Available
DVCU Credit Card Available Available Available Available
DVCU Debit Card Available Available Available Available
eStatements Available4 Unavailable Unavailable Available2
Online Banking Available5 Unavailable  Unavailable` Available2
Member Solution Center Open: 8:00 a.m. - 6:00 p.m. Closed Closed Open: 8:00 a.m. - 6:00 p.m.
Mobile Banking Available5 Unavailable Unavailable Available2
Phone Banking Available5 Unavailable Unavailable Available2
Shared Branching Available5 Unavailable Unavailable Available

1As of July 27, 2020, both bill pay and funds transfer will be unavailable until 8:00 a.m. MST August 3, 2020. 
   2Available after 8:00 a.m. MST    
3Balance inquiry will not be available at ATMs.   
4Historical eStatements will no longer be available as of 8:00 a.m. MST. Please download eStatements from previous months, if needed, for your records.
  5Available until 8:00 a.m.  MST

Frequently Asked Questions
You can use your existing debit and credit cards as usual with no interruption during upgrade weekend. Deer Valley Credit Union ATMs will be available as well as any Allpoint surcharge-free ATMs.

Members will receive new debit cards that can be activated August 3, 2020. You may use your existing PIN or create a new PIN when activating your new card. Your existing DVCU Visa debit card(s) must have activity (at least one transaction) on or after January 31, 2020, otherwise, you will not be issued a new debit card.
No changes are necessary for these already established transactions. Beginning on August 3, 2020, all processing will take place Monday through Friday. Any payment or transfer scheduled for Saturday or Sunday will take place on the following Monday. Also, beginning on August 3, 2020, you should provide your new account number(s) when setting up allocations or transfers.

We are excited to announce that our Biometric ID Technology will be extended to in-person transactions with this system upgrade. Deer Valley Credit Union takes protecting member data very seriously.

Many of you today already use the thumb print technology or Face ID for your smart phone with the Deer Valley Credit Union app. When you visit a branch, you will soon see Biometric ID Technology. You simply hold your palm over an infrared sensing device that detects your unique palm print pattern and matches it to an encrypted signature.

Palm print authentication offers superior security accuracy and convenience. We are pleased to offer this highly secure technology. Visit any branch to enroll after August 3, 2020.

Account Numbers

Q. Will my member number change?
A. Not if you currently have only one membership.
 
Q. What if I have multiple memberships?
A. If you have multiple memberships, then the “oldest” and/or “shortest” active member number will become your new member number for all primary account relationships.
 
Q. Will my account number(s) change?
A. Yes, your account number(s) will change. Instead of S, L or I suffix letters used to identify your account(s) today – you will receive a unique account number for each account.

Please see the Account Type chart for to reference how your account numbers will be structured.

Q. Is my member number the same as my account number?
A. No, your member number is not the same as your account number.

Please see the Account Type chart for to reference how your account numbers will be structured.

Q. If my 13-17 year old child is a primary on a Checking Account, will this remain the same?
A. No, your child's account will automatically convert to a Youth Checking or Savings Account, depending on the account type.

Please note that both Youth Checking and Savings Accounts are not eligible for Privilege Pay.

Checks

Q. Do I need to order new checks?
A. No, there is no need to order new checks. Your existing checks will continue to work. However, beginning August 3, 2020, you should begin using your new account number(s) when ordering and reordering checks.
 

Loans

Q. How do I assure my Deer Valley Credit Union loan payment is made on time if the due date is between July 31 and August 3?
A. If we receive your loan payment on Monday, August 3, your payment will be considered on time. Payments can be made in person, by mailed check or via online transfer (online transfer will be available until 8:00 a.m. MST Friday, July 31, 2020 within online banking.
 
Q. Can I still apply for a loan or open an account online during the upgrade weekend?

A. No, our online applications at deervalleycu.org will be unavailable until Monday morning after 8:00 a.m. MST on August 3, 2020.

 
Statements

Q. Will I continue to receive multiple statements if I have more than one member number today?
A. Yes. You will continue to receive an individual statement for each of your member numbers. If you currently receive an eStatement for your oldest member number, then all of your remaining paper statements will be mailed as a paper statement.

We encourage all members to enroll in eStatements to not incur the $2 monthly fee for paper statements that will be effective August 3, 2020. Members that are ages 65+ or 17 and younger will not receive the monthly paper statement fee. eStatements provides faster delivery and more security than receiving a paper statement via mail.
 
Q. Will I still have access to eStatements within online banking?
A. Yes, accessing eStatements has changed. If you currently have only one member number, then you will access your eStatements within online banking. If you have more than one member number, and if you registered your “oldest” member number to receive paper statements, then all of your accounts will receive paper statements. You will need to register your surviving member number for eStatements if you are currently enrolled in paper statements.

Please note that historical eStatements will not be available to download after July 31, 2020. If you have a need for any previous eStatements, be sure to download for your records no later than July 31, 2020 at 8:00 a.m. MST.
 

 

Account Name/Type

Current Account Number

New Account Number

Share Savings 123456S1 12345640100
Checking Account 123456S11 Account Details Tab*
Money Market Account 123456S9 12345640900
Auto Loan
123456L2
12345660200
Home Equity Loan
123456L15
12345661500
Home Equity Line of Credit 123456L75 12345667500
Business Savings 123456S1 12345640100
Business Checking 123456S12 Account Details Tab*
 
*Your Checking Account or Business Checking Account number can be found by clicking the Account Details tab within the upgraded system (available in online banking and the mobile app). Your Checking Account or Business Checking Account number is also located on the bottom row, far right side of your checks.

Online Banking

Q. How will I log in to online banking after the system upgrade for a personal account?
A. You will login using your current username. Your first time password will be an uppercase first letter and a lowercase second letter of the name listed on your statements/eStatements along with the last 6 digits of your Social Security number (ex. if the name listed on your print statement/eStatement is John Smith, then your password would be Jo123456, see below for sample visual). You will then be required to create your new password.
 
Member-Statement-(3).png
 
Q. Will my joint account holders need to also log in with a new password?
A. Yes, if your joint account holder has a unique user ID today, they should use their current username and their password would also be an uppercase first letter and a lowercase second letter of the name listed on statements/eStatements along with the last 6 digits of their Social Security number (ex. if the name listed on print statements/eStatements is John Smith, then their password would be Jo123456).
 
Q. Will I need to acknowledge a new online disclosure? Will my joint account holders also need to acknowledge a new online disclosure?
A. Yes. Both primary account holder and the joint account holder with their own unique user ID will need to “accept” the new online disclosure. The screen to “accept” the new disclosure will appear during your first log in to the new system.
 
Q. Will I access eStatements within online banking?
A. Yes. You can find your eStatements in two locations, either in Accounts or the eDoc icon (widget). This is secure through a single log in and you will not have to enter any additional personal information to access your eStatements.

Please note that historical eStatements will no longer be available as of 8:00 a.m. MST. July 31, 2020. Please download eStatements from previous months, if needed, for your records.
 
Q. Will I be able to view cleared checks within online banking?

A. Yes. Simply click on the check number to view a copy. Please note that check images prior to August 1, 2020 will not be available in the upgraded system.
 
Q. Will I be able to transfer funds to another member account at Deer Valley Credit Union?
A. Yes. You will need to recreate any accounts where you would like to transfer funds. Please be sure to check the account number as it has changed during the system upgrade. Use the Transfer icon to transfer funds.
 
Q. I created a budget within MoneyDesktop. Will that information transfer during the system upgrade?
A. No. You will need to create a new budget. You also have the availability of setting up separate savings goals. Plus, you can create notifications on both your budget and savings goals.
 
Q. Will I be able to bring in balances on accounts I have at other financial institutions?
A. Yes. Members can link any and all bank accounts directly to online banking as long as they know the login credentials for that particular account. It will pull all balances as well as the transaction history.
 
Q. I use funds transfer within online banking. Will this be available?

A. Yes, funds transfer will be available, but is called P2P (Person to Person) on the new system. As of July 27, 2020, funds transfer will be unavailable until the system upgrades to P2P after 8:00 a.m. MST August 3, 2020.
 

Mobile Banking

Q. Will I need to download a new app?
A. Yes. You will need to uninstall the current Deer Valley Credit Union app and download our new one from the App Store or Google Play.
 
Q. How will I login to mobile banking after the system upgrade?
A. You will log in using your current username. Your first time password will be an uppercase first letter and a lowercase second letter of the name listed on your statements/eStatements along with the last 6 digits of your Social Security number (ex. if the name listed on your print statement/eStatement is John Smith, then your password would be Jo123456, see below for sample visual).

Member-Statement-(3).png 

Q. Will my joint user need to also download the new app and log in with a new password?
A. Yes. You will both need to uninstall the current Deer Valley Credit Union app and download our new one from the App Store or Google Play
 

Bill Pay

Q. Will Bill Pay change?
A. No. All bill payments remain the same within online banking. All of your payees and scheduled payments will still be intact.
Please note that bill payments paid by check will no longer be sent with a Trust check. Payments will be made  from the funding account you designate, either electronically, or using a check drawn on your account.

Q. Will I need to set up my payments and payees again?
A. No, your current payees, scheduled payments and history will be just as it is today. The only exception would be if you have more than one bill pay account, we may need to assist you in combining your payees on one bill pay account.
 
Q. Can I add new payees or schedule new payments July 27-August 2?
A. No. All new payees and new scheduled payments need to be added before July 27 and/or after August 3.
 
Q. Can I add new bill pay payees beginning on August 3?
A. Yes, you can add any new payees via desktop or mobile device.

Direct Deposit and Automatic Payments

Q. Will my direct deposit or automatic payment continue to post as it did on the old system?
A. Yes. There is no need to make any changes to your direct deposit(s) or automatic payments. After August 3, you should use your new account number(s) when requesting a new direct deposit or scheduling a new automatic payment.

Q: Will my direct deposit change from my current Checking Account?
A: No, there will be no changes to your current direct deposit.

Q: I currently have automatic payments, will I need to update my Checking Account number?
A. No, you will not need to update your Checking Account number for automatic payments.
 

Phone Banking

Q. Will I access my account the same way as before?
A. You will need to re-enroll for our new and improved phone banking program. Simply call us at 623.580.6000 or 800.224.3330 and we will walk you through the quick process.
 
Q. Will the phone banking number change?
A. Yes. The new phone banking number to call will be 623.580.6000 or 800.224.3330. Press option 2 to connect directly to automated phone banking.