Q. How will I log in to online banking after the system upgrade for a personal account?
A. You will login using your current username. Your first time password will be an uppercase first letter and a lowercase second letter of the name listed on your statements/eStatements along with the last 6 digits of your Social Security number (ex. if the name listed on your print statement/eStatement is John Smith, then your password would be Jo123456, see below for sample visual). You will then be required to create your new password.
Q. Will my joint account holders need to also log in with a new password?
A. Yes, if your joint account holder has a unique user ID today, they should use their current username and their password would also be an uppercase first letter and a lowercase second letter of the name listed on statements/eStatements along with the last 6 digits of their Social Security number (ex. if the name listed on print statements/eStatements is John Smith, then their password would be Jo123456).
Q. Will I need to acknowledge a new online disclosure? Will my joint account holders also need to acknowledge a new online disclosure?
A. Yes. Both primary account holder and the joint account holder with their own unique user ID will need to “accept” the new online disclosure. The screen to “accept” the new disclosure will appear during your first log in to the new system.
Q. Will I access eStatements within online banking?
A. Yes. You can find your eStatements in two locations, either in Accounts
or the eDoc
icon (widget). This is secure through a single log in and you will not have to enter any additional personal information to access your eStatements.
Please note that historical eStatements will no longer be available as of 8:00 a.m. MST. July 31, 2020. Please download eStatements from previous months, if needed, for your records.
Q. Will I be able to view cleared checks within online banking?
A. Yes. Simply click on the check number to view a copy. Please note that check images prior to August 1, 2020 will not be available in the upgraded system.
Q. Will I be able to transfer funds to another member account at Deer Valley Credit Union?
A. Yes. You will need to recreate any accounts where you would like to transfer funds. Please be sure to check the account number as it has changed during the system upgrade. Use the Transfer
icon to transfer funds.
Q. I created a budget within MoneyDesktop. Will that information transfer during the system upgrade?
A. No. You will need to create a new budget. You also have the availability of setting up separate savings goals. Plus, you can create notifications on both your budget and savings goals.
Q. Will I be able to bring in balances on accounts I have at other financial institutions?
A. Yes. Members can link any and all bank accounts directly to online banking as long as they know the login credentials for that particular account. It will pull all balances as well as the transaction history.
Q. I use funds transfer within online banking. Will this be available?
A. Yes, funds transfer will be available, but is called P2P (Person to Person) on the new system. As of July 27, 2020, funds transfer will be unavailable until the system upgrades to P2P after 8:00 a.m. MST August 3, 2020.
Q. Will I need to download a new app?
A. Yes. You will need to uninstall the current Deer Valley Credit Union app and download our new one from the App Store or Google Play.
Q. How will I login to mobile banking after the system upgrade?
A. You will log in using your current username. Your first time password will be an uppercase first letter and a lowercase second letter of the name listed on your statements/eStatements along with the last 6 digits of your Social Security number (ex. if the name listed on your print statement/eStatement is John Smith, then your password would be Jo123456, see below for sample visual).
Q. Will my joint user need to also download the new app and log in with a new password?
A. Yes. You will both need to uninstall the current Deer Valley Credit Union app and download our new one from the App Store
or Google Play
Q. Will Bill Pay change?
A. No. All bill payments remain the same within online banking. All of your payees and scheduled payments will still be intact.
Please note that bill payments paid by check will no longer be sent with a Trust check. Payments will be made from the funding account you designate, either electronically, or using a check drawn on your account.
Q. Will I need to set up my payments and payees again?
A. No, your current payees, scheduled payments and history will be just as it is today. The only exception would be if you have more than one bill pay account, we may need to assist you in combining your payees on one bill pay account.
Q. Can I add new payees or schedule new payments July 27-August 2?
A. No. All new payees and new scheduled payments need to be added before July 27 and/or after August 3.
Q. Can I add new bill pay payees beginning on August 3?
A. Yes, you can add any new payees via desktop or mobile device.
Direct Deposit and Automatic Payments
Q. Will my direct deposit or automatic payment continue to post as it did on the old system?
A. Yes. There is no need to make any changes to your direct deposit(s) or automatic payments. After August 3, you should use your new account number(s) when requesting a new
direct deposit or scheduling a new
Q: Will my direct deposit change from my current Checking Account?
A: No, there will be no changes to your current direct deposit.
Q: I currently have automatic payments, will I need to update my Checking Account number?
A. No, you will not need to update your Checking Account number for automatic payments.
Q. Will I access my account the same way as before?
A. You will need to re-enroll for our new and improved phone banking program. Simply call us at 623.580.6000 or 800.224.3330 and we will walk you through the quick process.
Q. Will the phone banking number change?
A. Yes. The new phone banking number to call will be 623.580.6000 or 800.224.3330. Press option 2 to connect directly to automated phone banking.