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2018 Security Updates

ATM Skimming Incident

On October 3, 2018, Deer Valley Credit Union (“Deer Valley CU”) discovered that a skimming device may have been placed on an ATM at the credit union’s Surprise branch located at 15613 W. Bell Road, Surprise, Arizona 85374.  Deer Valley CU believes that this incident affected only those individuals who conducted card transactions at the subject ATM between 8:10 AM and 6:58 PM PST on September 30, 2018. The device has been removed from the ATM.  Deer Valley CU’s core banking systems were not compromised or impacted as a result of this incident.

Upon learning of the incident, we promptly launched an investigation and notified law enforcement.  As noted above, we believe that this incident affected only those individuals who conducted card transactions between 8:10 AM and 6:58 PM PST on September 30, 2018.

On October 3, 2018, Deer Valley CU immediately began contacting its affected members to notify them of the incident. We are monitoring the accounts of potentially affected members and are issuing new cards to those members who have been impacted by this incident.  Members who experience losses due to fraudulent transactions as a result of this incident will have their funds fully restored.

The skimming device may have acquired only the following of the affected individuals’ personal information that was stored on the cards used in connection with such transactions during the relevant time period: individuals’ names, card numbers, card expiration dates and personal identification numbers (PINs).  The skimming device did not acquire affected individuals’ Social Security numbers, driver’s license numbers, addresses, phone numbers or any other financial information. 

We want to assure you that we take this kind of incident very seriously, and we have already begun taking measures to help prevent this type of incident from occurring in the future, including working with our ATM manufacturer to further secure the subject ATM.

Individuals who may be impacted by this incident should refer to the notice they will receive in the mail regarding steps they can take to protect themselves.  In general, we recommend that they remain vigilant to protect against potential fraud and/or identity theft by, among other things, reviewing their account statements and credit reports closely.  If any affected individual detects any suspicious activity on his or her account, he or she should notify Deer Valley CU if it is a Deer Valley CU account, or the financial institution responsible for such account.  Any such individual should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.

Individuals who believe that they may have been impacted by this incident and have questions regarding this incident may contact us at 602.375.7300 Monday thru Friday during normal business hours. 
 

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