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If you ever suspect fraudulent activity, please call 602.375.7300 or 800.579.5051.
When it comes to fighting fraud and resolving problems, we're in this together. We use an array of risk management services, tools and resources to help ensure the safety of your card. Specifically, we monitor account activity, identify trends, work to reduce or restrict activity and reissue cards, when needed. If you need help, contact us.
 
  • If you discover fraud on your account, contact DVCU immediately.
  • eGuard provides an extra layer of security for eCommerce (online) transactions.
  • You'll receive your new VISA card within 5-7 business days to replace your old one.
  • Make sure you choose a customized PIN to protect your card.
  • In the unlikely event you become a victim of identity theft, VISA, working with the consumer network group, Call For Action, will provide free and confidential assistance from trained counselors when you call 866.ID.Hotline.